Licensing Troubleshooting

This troubleshooting topic provides tips that can help you resolve some of the common problems associated with the License Manager.

Before continuing with this troubleshooting data, verify that you have read and completed the Licensing stages.

See Also

Troubleshooting

If there is a conflict with the default TCP/IP port number (10106), try using another number (refer to the system administrator for assistance).

If the client cannot connect to the floating license server, check that the server and client are connected to the same port. The product supports floating licensing via a TCP/IP port number. This port number (10106) is the default port that is used to communicate between the floating license server and the clients. The server and the clients must be configured to the same port. This means that if you change this port number in the floating license server (via the CimLmService Monitor), you must also change the port number on the client side (via the License Manager dialog), and vice versa.

Note: The server and the clients must be configured to the same port!

If the product is installed on the License Server computer and a floating license is used, it should be connected to the server license file in the same way as all other clients ("<Server IP >@<Server Port>").

If the license cannot be found while the product is loading, perform the following:

  • Check that you entered the correct location of the license file.

  • If you are on a client computer (floating license), check that you are communicating with the server over the network.

  • Check that the server license manager has started.

If you encounter a problem with the License Server Monitor (server side), validate that you are an Administrator.

Some internet image/sound recorders, for example, Freecorder from Applian Technologies Inc., listen to all open ports to intercept transmissions and may cause socket creation problems.

Verify that the ICMP protocol is not blocked in the license server firewall.

If you are working with a floating server license and lose connection to the server, check that the client PC or server machine is not in sleep mode.

Note: For Cimatron, in the case of a virtual machine, connect the HASP to the server PC and run the Get Node IDs utility; if it is not recognized (as some Virtual Software does not support it), then get a license based on the computer’s machine key.

Note: For more on licensing, contact your Provider or Reseller.

Some functionality may be dependent on the product package. Contact your Reseller if you require a license.