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SuperBox Troubleshooting: Installation and Setup
Software-related troubleshooting. For example the installation, setup, update status, versions, etc.
Before proceeding to troubleshoot Offload Calculation Server connectivity issues, verify the following:
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The Offload Calculation Server is powered on (connected to a power supply with the power button on).
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The Offload Calculation Server is connected to the LAN (Local Area Network) or to a local Router (not hub).
If the Offload Calculation Server is powered on but does not seem to be powered, there might be a hardware failure. If the Offload Calculation Server power light is not on, or the Offload Calculation Server cooling fan doesn’t work, contact your local Cimatron Provider or Reseller for further instructions.
If Offload Calculation Servers are not available for a specific client, check the following:
Offload Calculation Server Authorization Is Set On
Cimatron and the Offload Calculation Server Have Different Versions
Offload Calculation Server Is Not Updated with Client Version Automatically
Offload Calculation Server Licensing is Out of Date or Has the Wrong Version
Client or Offload Calculation Server Security Setup Failed
Copy the Offload Calculation Server Log
General Offload Calculation Server Failure Problem
Offload Calculation Server Authorization Is Set On
Load the SuperBox Manager application from the Cimatron Control Panel and check which Offload Calculation Servers are available.
If an Offload Calculation Server is shown on the list but not available for the Client (Cimatron session), check the Offload Calculation Server authorization configuration. An example of this situation is shown below where an Offload Calculation Server is shown on the list with a lock status, meaning that it is blocked for this user:
The SuperBox Manager Administrator can view and edit authorization for users using the Offload Calculation Server Access Permissions tool.
Cimatron and the Offload Calculation Server Have Different Versions
On a PC where Cimatron is installed, load the SuperBox Manager application from the Cimatron Control Panel and check which Offload Calculation Servers are available.
If an Offload Calculation Server is shown on the list but not available for the Client (Cimatron session), check that the version number of the Offload Calculation Server matches the Cimatron version number that is currently installed on your client. If the versions are different, you may need to upgrade your Offload Calculation Server to a newer version. An example of this situation is shown below (in the Cimatron! Status) where an Offload Calculation Server is shown on the list but is not available for the client (Cimatron session):
The SuperBox Manager Administrator is prompted to upgrade the Offload Calculation Server version to the Cimatron version from the same client that has the new version. Check the Enable SB Updates tool (under the Administrator > Upgrade Version menu) to verify that automatic updates are enabled by default.
Offload Calculation Server Is Not Updated with Client Version Automatically
The Offload Calculation Server can serve different clients with different Cimatron versions. For example, 2026P3, 2026SP1, etc.
The Offload Calculation Server will update its own version when a client with a new version is loaded.
If this does not happen, check the Enable SB Updates tool (under the Administrator > Upgrade Version menu), to verify that automatic updates are enabled by default.
If you have a valid (not an evaluation) license and there is no automatic update, please contact your local Cimatron Provider or Reseller.
Offload Calculation Server Licensing is Out of Date or Has the Wrong Version
Load the SuperBox Manager application from the Cimatron Control Panel, and check which Offload Calculation Servers are available.
Verify that the Offload Calculation Server licensing is valid and in effect. The SuperBox Manager Administrator can upgrade the Offload Calculation Server license file if required, using the Upgrade License tool.
Make sure you have the correct major version license to run the client version. For example, a Cimatron 2026 license can serve both Cimatron 2025 and Cimatron 2026, but a Cimatron 2025 license will not serve Cimatron 2026 clients.
Client or Offload Calculation Server Security Setup Failed
If the security setup failed during the installation of Cimatron, run the following executable file in a command console (CMD) from the Cimatron program folder:
...\Program Files\Cimatron\Cimatron\2026.0\Program\HttpReg.exe
If you get an error, contact your local Provider or Reseller with this error.
Copy the Offload Calculation Server Log
If there is a need to copy the Offload Calculation Server log file, follow the procedure below:
Create a folder by the name RedLog on the root folder of a USB flash drive.
Connect the drive into the Offload Calculation Server.
Restart the Offload Calculation Server.
The file can be copied manually for the Cimatron SuperBox as a Service (SBaS) from the folder:
...\ProgramData\Cimatron\Cimatron\2026.0\Data\log\
Note: For the Cimatron device, the USB should be a 'simple' 2.0 USB that does not require special driver installation.
General Offload Calculation Server Failure Problem
Try rebooting the PC where the Offload Calculation Server is installed. You should be able to connect a few seconds after the startup is completed.
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